In the case that for any reason you are not completely satisfied with your purchase, we can offer an exchange or refund for any unopened and unused. Please inform us at firstname.lastname@example.org of your intention to do so within 14 days from receipt and we will offer a refund for such products sent to us at your expense within 14 days after you inform us.
Due to the nature of products we cannot accept returns of opened products or used products. If you believe that your product is faulty or has been damaged, please contact us within seven days of delivery at email@example.com explaining the situation of the product in as much detail as possible and including your name, order number and photo of the specific product. We will then contact you accordingly to arrange for a replacement or refund.